Cancellation Policy and Golf Refunds
Cancelation Policy: Should you need to cancel or reschedule a booking, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service. Golfers who miss their appointments or are more than 10 minutes late without giving any prior notice will be charged in full for the scheduled service. Brooklyn Greens reserves the right to give away your simulator reservation after 10 minutes and charge the no-show fee. All Lessons and bookings longer than two hours require a 50% deposit at time of booking to guarantee a reservation.
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Packages, Plans and Tickets: We are unable to refund packages, plans and tickets after
24 hours of purchase except for in extenuating circumstances. Please reach out to bookings@brooklyngreensgolf.com with your situation and we can see about extending
your plan or offering shop credit.
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Please reference Official League Rules for all League Specific Policies.
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Pro Shop Returns & Exchanges
Returns: We accept returns of unworn, unused and unaltered item(s) within 30 days of receipt. To process a return, send an email to shop@brooklyngreensgolf.com with your order number and the item(s) you'd like to return.
If your order was incorrect or damaged, please contact us at shop@brooklyngreensgolf.com and we will work with you to resolve the issue.
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Exchanges:
Our Brooklyn Greens Merch collections are small batch and made to reduce waste, but we can do our best to accommodate exchanges as inventory allows. If you would like to make an exchange, please email us at shop@brooklyngreensgolf.com with your order number, the item(s) you wish to exchange, and what you’d like to exchange them for.
Shipping Policy
Domestic (US) Shipping: You will receive tracking updates once the package is shipped. Length of shipment from there will depend on shipment service chosen at checkout.
International Shipping: We cannot accept International orders at this time. We hope to accommodate international orders in the near future.